What do I need to do?
If the work at your place has been classified as category 1, you don’t need to do anything. Installation will have a minimal lasting effect on your property or shared area. We will have given you at least five working days’ notice before we can get started.
Category 1 build methods for ROWs
Whether your shared driveway consists of two dwellings or twenty, there’s some work we need to do in shared areas of the property so you and your neighbours can connect to fibre. You will have received a notification pack from us outlining the work we’ll do, including build methods, to bring fibre from the street and along your driveway. Find out more about the category 1 build methods.VIEW EXAMPLES
The installation process for ROWs
When the work in your driveway is complete, we can connect you. Every property is unique, so there may be a few extra steps involved in getting fibre to your place. No matter where you live, we need to complete the following steps to get you connected:
Agree your install plan
Our technician will walk you through the best installation method for your home and you’ll need to sign a plan agreeing for Chorus to complete this work.
Build your fibre
We build the fibre from the driveway to a small box on the outside of your house called an external termination point. You don’t need to be home but we’ll need to be able to reach you by phone.
We can then connect the fibre to another small box called the optical network terminal (or ONT) inside your house. You will need to be home for this visit as we’ll be working inside.
Install process for ROWs
Check out this video to learn more about the installation process for ROWs.
If the work proposed at your place has been classed as a category 1 build, or you disagree with our decision regarding a category 2 build objection, in some instances you are able to take the matter further via a third party disputes resolution process. More information can be found here.