Our customers

We operate an open network meaning many different phone and broadband providers can access this and offer innovative products and services to their residential and business customers.

Our team helps phone and broadband providers connect their customers to the world. You’ll see them out and about all the time. Our 2,000 service technicians make about a million visits to Kiwi homes and businesses each year, maintaining and repairing existing phone and broadband lines – and installing new ones.

Working with providers 

We offer a range of options so phone and broadband providers can access our network in the way that works best for them and their customers, over both our copper and fibre networks.

Our products and services include fibre and copper access services; co-location services, allowing providers to place their equipment in our exchanges and cabinets; and, field services utilising the skills of our service technicians.

We offer a suite of regulated services developed with full industry and government consultation to ensure we offer all providers the same service, using the same systems, on the same terms.

Our commercial products are designed to offer services beyond those of the regulated services and create opportunities to make the most of our network assets and national reach.

To assist providers developing unique product offers quickly and cost effectively, we have the Chorus Co-Innovation Model and, as the name suggests, it’s about working together with our customers to develop and deliver great phone and broadband solutions to their customers.

Central to this development model is the Chorus Co-Innovation Lab - an open, live testing environment that gives providers the security to try out their innovations and work with our experts to discover the best way for products to perform in a real world network. The Lab also offers a window into our fibre future.

Want to be a Chorus customer? 

Contact us if you're interested in the exciting opportunities that will emerge via the new fibre network or would like to find out more about what we can help you deliver over our extensive existing fibre and copper networks.

We don't offer retail phone and broadband services to residential or business customers.

Our customers include telecommunications companies, internet service providers (ISP) and network operators. Send us some information about your company and we'll be in touch.

Become a customer