What do I need to do?
If the work at your place has been classified as category 1, you don’t need to do anything. Installation will have a minimal lasting effect on your property or shared area. We will have given you at least five working days’ notice before we can get started.
Category 1 build methods for MDUs
Whether your building consists of two dwellings or twenty, there’s some work we need to do in shared areas of the property so you and your neighbours can connect to fibre. You will have received a notification pack from us outlining the work we’ll do, including build methods, to bring fibre from the street to your building. Find out more about the category 1 build methods.VIEW EXAMPLES
The installation process for MDUs
When the work in shared areas of your building is complete, we can connect you. For this part, our standard fibre installation process is followed.
Agree your install plan
We’ll get in touch to arrange for a Chorus technician to meet with you at your place to talk through the next steps and agree on a plan for the rest of your fibre installation.
Build your fibre
Fibre will be taken from the outside of your unit or apartment and connected to a small box called the optical network terminal or ONT inside your place.
We then connect your modem to the ONT and test the connection before we leave to make sure everything is working as it should.
Install process for MDUs
Check out this short video to learn more about how we connect an MDU to fibre.
If the work proposed at your place has been classed as a category 1 build, or you disagree with our decision regarding a category 2 build objection, in some instances you are able to take the matter further via a third party disputes resolution process. More information can be found here.