Repairing our network can cost anything from $200 to more than $200,000. If damage has been caused by irresponsibility, carelessness or negligence, we seek to recover the full repair costs from the organisation or individual responsible.
What to do if you damage, or see damage, to our network
Our cables can carry potentially damaging laser light or voltages over 100 Volts so don’t hide or attempt to repair any damage yourself
Leave the excavation open so it's easy for the technician to access the damaged network when they come to repair it
Report the damage
Report the damage by using this online form or by calling us on 0800 463 896
Ask for repair
Our service technicians will come and repair the network
If you receive an invoice from us for network damages:
If you have damaged our network, you may receive an invoice from us to pay for the repair work. The following types of charges may be included in the invoice:
Site visit charge
this covers the cost of sending a Chorus technician to the site; this is charged per day
this includes our technician’s time to identify where the damage has occurred, to source the materials required to fix it, and repair the damage. Labour costs also include any work our technician is required to carry out at the cabinet and/or the exchange to repair other parts of our network affected by the damage
this includes costs to obtain any approvals required by the local council for work that needs access to public footpaths or roads. It may also include traffic management costs, and costs to reinstate public footpaths and roads
Please note that your invoice will not include any GST, as GST does not apply to repairs of this nature.
Understanding your network damage invoice
If you received an invoice from us and you’re not sure what it all means, check out our interactive invoice example to learn more.
A brief break-down of costs
The reason we are billing you, including your damage claim number
Address and date of damage
How to contact us if you have a query
Quote your invoice number when you ask us a question specific to your invoice
How we can help before you dig next time
Ways to pay your invoice
Please quote your customer number with your query or payment
The amount to pay
How to contact us
When you contact us with your query we will need your:
Explain details of your query/dispute
If you have received a reminder notice or statement but have misplaced or not received your invoice, you can request a copy by emailing us your name and customer number.
If you require more details about your network damage invoice, we can send you a copy of the Plant Damage Report – this includes information on the damage from the technician who did the repair work. Please email us and quote the damage claim number.
Easy ways to pay
Chorus New Zealand Ltd
(enter your customer number)
(enter your invoice number)
You can make your payment here
(Visa or Mastercard accepted).
Frequently asked questions
- I am not a customer of Chorus, why did you send me a bill?
- I received a bill, but did not do the damage
- Why are damages invoiced at a 0% GST rate?
- I am struggling to pay my bill, what options do I have?
- Why weren’t marker posts in place to indicate that cables were present?
- Why was there was no marker tape over the cable?
- The damage to the cable was unavoidable. How do I query my invoice?
- I didn’t know exactly where my fibre was installed
- The cable was on Private Land
- Normal farming activities damaged the cable, why am I liable?
- What is a cable locate?
- How do I query my invoice if the cable locate done by BeforeUdig was incorrect, resulting in damage to the network?
- I’m not the homeowner of the property where the network damage was done, why did you bill me?
- I have received an invoice for the repair of a damaged cable on my property. I did not authorise you to repair the cable, so why have I received a bill?