What you need to know before your appointment

1

Agreement

Before your fibre installation appointment, you’ll need to make sure that someone who can make decisions for your property is able to be home for your installation. During the appointment, they’ll be asked to sign an agreement plan with our Chorus technician and they’ll also need to be available for our technician to talk to, should anything need to change.

2

Permissions

If you rent, you'll need your landlord's permission before we can install fibre at your place. Getting your landlord’s approval first is really important. It ultimately protects you - ensuring you aren’t breaching your tenancy terms and potentially forfeiting your bond by getting fibre installed. You and your landlord can find out what’s involved in getting fibre installed here.

3

Installation

Have a look at the different ways we install fibre so you understand what’s involved when our technician talks you through the installation plan for your place. Where possible, we use the same method to get fibre to your house that your existing broadband uses. If this isn’t an option, our technician will recommend the best and most practical alternatives.

4

Your fibre equipment

During your appointment, our technician will bring the fibre from the network in your street to a small box installed on the outside of your house called an external termination point (ETP). The fibre will then be taken from the ETP to another small box (called the optical network terminal or ONT) inside your house.

Think about where you’d like your ONT installed so you can let our technician know. The ONT is what your modem plugs into so where it lives in your home can affect the quality of your broadband experience. We recommend placing it in the living room, near your TV. Your first choice of location may not be possible, but you do have a say. You’ll find some useful information here.

Disclaimer

The majority of our fibre installations are able to be completed during one appointment but for some more complex installations, we may require two separate appointments to get you connected. Your broadband provider should let you know in advance if your property requires two appointments for us to agree the installation plan and complete the work required.

Connecting you in one appointment

Watch our short video to get a quick overview of what’s involved.