Understanding the installation process
We aim to install fibre in a like for like way, which means we'll copy how your current connection was installed. But where this is not possible, we may use any one of the methods outlined in the video. Your Chorus technician will always recommend what would work best for your property.
Take your wifi to the next level
Even with great broadband like fibre, you can run into problems if your broadband equipment isn't set up correctly. Find out how to get the best out of your fibre connection.
Keen to upgrade to faster fibre?
The great thing about the fibre network is it’s super simple to upgrade. Type your address into our broadband checker to see what plans you can upgrade to today.
Wanting to add an additional fibre connection to your property?
In order to complete this request please contact your selected retail service provider. As a wholesaler, Chorus cannot coordinate additional fibre connection requests.
What is an Optical Network terminal (ONT)?
It will be somewhere discreet in your house, often in your living area or office. This device will connect directly to your modem once you’ve activated your fibre connection with your chosen broadband provider.
Can’t find your ONT? Book a call with one of our team.
What happens if fibre’s already installed?
If fibre has already been installed at your property, provided your equipment is in working order, it's super easy to activate your fibre connection with a fibre plan. Watch the video to find out how you know fibre's been installed at your property and the steps to take to get it working.
How to activate your fibre connection with a plan
If you already have a preferred broadband provider, simply give them a call, let them know fibre has been installed at your place and you’d now like to activate your connection with a fibre broadband plan.
If you need help selecting a provider and plan, check out comparison sites like broadbandcompare.co.nz or glimp.co.nz.
Alternatively, you can call the helpful team at Broadband Compare on 0800 000 305 and they can talk you through your options.
Understanding the installation process
We aim to install fibre in a like for like way, which means we'll copy how your current connection was installed. But where this is not possible, we may use any one of the methods outlined in the video. Your Chorus technician will always recommend what would work best for your property.
Need help selecting a provider and plan?
You can compare available plans and providers online at comparison sites like broadbandcompare.co.nz or glimp.co.nz.
Alternatively, you can call the team at Broadband Compare on 0800 000 305 and they can talk you through the options and help you activate your fibre connection.