Fibre installation process
Agree your install plan
We’ll come to your place to talk through the work required and will agree a plan which you’ll sign. This covers everything we need to do to get you connected to fibre.
Build your fibre
We build the fibre from the street to a small box on the outside of your house called an external termination point. You don’t need to be home but we’ll need to be able to reach you by phone.
Connect to our network
We then connect the fibre to another small box called the optical network terminal (or ONT) inside your house. You will need to be home for this visit as we’ll be working inside.