Fibre installation process

A

Agree your install plan

We’ll come to your place to talk through the work required and will agree a plan which you’ll sign. This covers everything we need to do to get you connected to fibre.

B

Build your fibre

We build the fibre from the street to a small box on the outside of your house called an external termination point. You don’t need to be home but we’ll need to be able to reach you by phone.

C

Connect to our network

We then connect the fibre to another small box called the optical network terminal (or ONT) inside your house. You will need to be home for this visit as we’ll be working inside.

Still have questions?

HELP AND SUPPORT