How does Chorus decide what category I’m in?
We visit each property to assess what work we need to do in shared property areas to get fibre connected. Each job is then placed in category 1, 2, or 3 depending on the level of impact the work is likely to have.
Can I have the category of work changed?
We design each build according to our best practice guidelines. The best, least disruptive solution is used to get fibre from the street to the home of the person who has ordered, and we categorise each job on this basis. The category of work would only change if the build method changes.
I’ve ordered fibre. Why do my neighbours have to be notified about this?
To get you connected, we need to bring our fibre network through areas of property that are shared with your neighbours. Because they have a stake in these common areas, by law we need to let them know what work we’re planning to carry out.
I haven’t ordered fibre so why have I received this information?
A neighbour in your building, block of units, or shared driveway has ordered fibre and to get them connected we need to bring our fibre network through shared areas of your property. Because they have a stake in these common areas, by law we need to let them know what work we’re planning to carry out.
Is the work Chorus needs to do going to cost me and my neighbours anything?
In most cases, no. Some apartment buildings and shared driveways do require work outside of a standard residential install and, in those cases, a contribution to the costs is required. If this is case at your property, we will have let you know.
What will the build work look like?
If you or one of your neighbours has ordered fibre, you should have received a notice pack from us. This pack has all the information you need, including a detailed design of the work we are planning. If you did not receive this pack and believe you should have, please contact us
I’m not happy with the proposed work. What can I do?
If the work has been classed as a category 2 build, you may lodge an objection on specific grounds. More information can be found here
If the work proposed at your place has been classed as a category 1 build, or you disagree with our decision regarding a category 2 build objection, in some instances you are able to take the matter further via a third party disputes resolution process. More information can be found here
Why do my neighbours have to give consent?
For category 3 builds, we require consent from all neighbours with a shared stake in the property. This is because the work we need to do could cause some disruption.
Can you tell me which of my neighbours still needs to give consent?
Due to privacy laws we are unable to share this information.
Where can I find the consent form?
The consent form required for category 3 builds can be found here
Why has work started when I haven’t given my consent?
If the work we’re doing has been classed as category 1 or category 2, you will have received notice of the work including an approximate time frame of when work would begin. Under the Telecommunications Act, consent is only required for category 3 builds. If you believe the work at your property was classed as category 3 but you haven’t provided consent, please contact us