Bringing fibre to your property
To connect properties such as apartments or units to our fibre network, we have to do some build work in areas that are shared by multiple residents. We need to notify your neighbours of this planned work and, in some instances, we may need them to give consent before getting started.Find out if you need consent
Build the fibre from the street
Our install process starts by bringing fibre from the street into your building, installing equipment (usually in the communications room), and then running fibre throughout the building using existing infrastructure where possible.+
Getting you connected
When the work in communal areas of your building is complete, we can connect you. For this part, our standard ABC fibre installation process is followed.+
Agree your install plan
We’ll discuss the next steps of the installation with you and agree a plan, including where the optical network terminal (also called ONT) will go.
Build your fibre
We connect the fibre to the optical network terminal inside your home. You will need to be home for this visit as we’ll be working inside.
We test the connection to make sure its working as it should - then the speed and reliability of fibre will be right at your fingertips.