ADSL

Basic fixed line broadband

ADSL is our basic fixed line broadband service and supports everyday activities such as web browsing, online banking, and emailing.

ADSL was traditionally the most widely available form of broadband in New Zealand as it uses the legacy copper network and phone lines to connect a property to the internet. But with fibre and the better performing copper broadband, VDSL, now available to nearly all of New Zealand, ADSL is used less frequently.

It does still have its place however as ADSL still offers a dedicated connection from your home to our congestion-free network, meaning your internet won’t slow down significantly at peak usage times like nights and weekends. This might be an acceptable option if you can’t get VDSL or fibre. Alternatively you can try one of the many wireless and satellite broadband services now available.

Check if you can get fibre or discover what you can do to connect your home or business to fibre from outside the planned ultra-fast broadband Government sponsored rollout programme.

  • Available in most areas
  • Dedicated broadband connection
  • Good for web browsing and email
  • Basic video streaming
  • Suits small households

More about ADSL

How fast is ADSL?

ADSL comes in two types, basic and enhanced - also known as ADSL2+. Our Basic ADSL connections are designed to deliver speeds over copper lines to 7.5 Mbps download and 1 Mbps upload - although average peak speeds may be lower. ADSL 2+ also provides broadband access over copper line and our network is designed to deliver data at speeds of 24 Mbps and 1 Mbps upload. The average peak ADSL 2+ connection speed in New Zealand is about 10 Mbps upload and 0.8 Mbps download.

The speed and performance of an ADSL broadband connection may differ from these potential speeds due to a range of factors beyond the Chorus network such as the age of devices, WiFi performance, the quality of the modem, a broadband provider’s network and capacity and the distance between your house and the exchange.


Distance matters

It matters how far away you are from the local cabinet. With copper connections, speed does decrease over distance. The further away you are, the slower the connection may be. Chorus can deliver ADSL 2+ services over the copper network within approximately two kilometres of the cabinet and ADSL within six kilometres of the cabinet. Fibre broadband is not affected by distance.


The future of the copper network

As outlined above, ADSL broadband connections use the legacy copper network which is the same network that has been used to connect our landline phones for over a century. Over the next decade Chorus is gradually starting to retire the copper network from service, starting in areas with high fibre uptake.

If you're in a rural area where fibre is not available today, or planned to be anytime soon, you can continue to access phone and broadband services using ADSL in the short to medium term. Longer term a wireless or satellite broadband service might be your best option. If you are currently a copper customer, we will be in touch with you well in advance if we plan to withdraw copper in your area, and we will help you identify the other options available to you.

Find the right connection for you

Not all broadband is created equal. Before you choose a plan with your service provider, it’s good to understand the different types of network connections that deliver a broadband service. We've provided an indication of the performance and cost of broadband connections based on the latest Measuring Broadband New Zealand (MBNZ) report. The names of the connection types might vary from the name a broadband provider uses when selling you a service.

To learn what's available at your address CHECK YOUR ADDRESS

ADSL arrow
Average speed Mbps* Average ADSL speed
9.8
Download
0.7
Upload
29.1 ms Average latency
Retails from $64
per month+
0%
Netflix streaming reliability++
ADSL Suitable for traditional online services like web browsing and email plus some basic video streaming.
4G fixed wireless arrow
Average speed Mbps* Average wireless speed
30.5
Download
17.3
Upload
49.1 ms Average latency
Retails from $45
per month+
60%
Netflix streaming reliability++
4G Wireless Suitable for web browsing, email and basic video streaming in small to medium households.
VDSL arrow
Average speed Mbps* Average VDSL speed
42.5
Download
11
Upload
19.8 ms Average latency
Retails from $64
per month+
60%
Netflix streaming reliability++
VDSL Good for web browsing, email and basic video streaming in small to medium households.
Home Fibre Starter 50 arrow
Average speed Mbps* Average Home Fibre Starter 50 speed
50
Download
10
Upload
7 ms Average latency
Retails from $50
per month+
Not measured in MBNZ report
Home Fibre Starter 50 Entry level fibre connection. Great for web browsing, email and basic video streaming in small to medium households.
Home Fibre 300 arrow
Average speed Mbps* Average Home Fibre 300 speed
314.6
Download
109.6
Upload
6.3 ms Average latency
Retails from $65
per month+
100%
Netflix streaming reliability++
Home Fibre 300 Great for medium to large households for browsing, streaming and playing on multiple devices at the same time.
Home Fibre 920 arrow
Average speed Mbps* Average Home Fibre 920 speed
870.7
Download
497.7
Upload
5.4 ms Average latency
Retails from $80
per month+
100%
Netflix streaming reliability++
Home Fibre 920 Great for larger households or high data users. All the performance benefits of fibre plus plenty of capacity to do more online.
Hyperfibre arrow
Average speed Mbps* Average Hyperfibre speed
2000**
Download
2000
Upload
5.4 ms Average latency
Retails from $125
per month+
100%
Netflix streaming reliability++
Hyperfibre Great for large households or those using large amounts of data at the same time and want it all to happen fast.

* Speed and latency: The broadband speeds quoted are national peak time average speeds based on the Commerce Commission’s latest Measuring Broadband New Zealand (MBNZ) report. These performance measures are indicative and you may experience faster or slower speeds depending on a range of factors, including: your broadband plan, modem, home WiFi setup and the capacity of your broadband provider’s network. Read our tips for getting the best home WiFi experience and the steps you can take to improve your broadband speed.

Latency refers to the time it takes for data to move from one device to another and is an important consideration when using real-time applications like video calls and online games. Lower is better. The Measuring Broadband New Zealand report doesn't provide data on Home Fibre Starter 50 and Hyperfibre connections yet, so these latency figures are based on Chorus data and reflects the MBNZ finding that there is no material difference in latency between different fibre connections.

** Hyperfibre is available at connection speeds of 2,000 Mbps, 4,000 Mbps and 8,000 Mbps.

+ Cost: Offers vary between service providers - these indicative prices come from Broadband Compare as at October 2022 and don’t include any other costs (like modems) your service provider might charge. Please contact a provider to understand the actual cost.

++ Netflix streaming reliability: The proportion of households able to stream two Ultra High Definition videos from Netflix with variable bitrate encoding based on the latest Measuring Broadband New Zealand (MBNZ) report. The MBNZ report doesn't report on Hyperfibre streaming reliability yet, but does note that higher bandwidth connections like Home Fibre 300 and Home Fibre 920 are able to reliably stream high-quality video more of the time. We've given Hyperfibre a 100% Netflix streaming reliability value because it offers higher bandwidth than Home Fibre 300 and Home Fibre 920.