Home Support Centre Fibre installation How does Chorus build its fibre network in my street?

How does Chorus build its fibre network in my street?

If Chorus is laying our fibre network in your area, the process starts by getting the fibre from the exchange to your street – we aim to use existing underground pipes or telephone poles where possible. We may need to dig or drill along your street to install smaller microducts, which we use to blow the fibre through to connect individual properties.

A few weeks before we begin work, you will receive a letter from us letting you know more about the work we'll be doing and what to expect while we are working in your street. A second mailer will be sent letting you know when work will begin closer to the start date. 

As part of those communications, you’ll be given a chance to register interest in getting fibre installed at your property. Once you’ve done that, we’ll then be in touch with further details of your fibre installation appointment. 

Once fibre is installed to your property, we’ll let you know when you can contact your broadband service provider to set yourself up with a broadband plan.