Can Chorus network elements be relocated?

Our network is made up of many components such as wires, fibre, ducts, cabinets, manholes, pillars and poles which have often existed for a long time but sometimes affect new developments. If you're planning a new driveway or subdividing your section and part of our network is in the way, we offer you a network relocation service.

If you don't currently have a phone and broadband provider, please call us on 0800 4 NETWORK (0800 463 896) and press '3' to request the Network Relocation Service.

If you're a builder or developer, you should also call 0800 4 NETWORK.

If you're planning a subdivision, contact The Subdivisions Group who offer you specific services for new developments.

When you call
The following information will help speed up the process:

  1. What network element needs to be moved? We've included photos below to help you identify it and determine if it's part of our network. Note any identification numbers.
  2. Is the network element on private property?
  3. Why do you need the element moved?
  4. Are you the property owner? If not, providing the owner's name and contact details would help us keep things moving.

When we receive your request
One of our service technicians will visit your site to assess what needs to be moved and the amount of work involved. We will provide a quote for the relocation cost valid for 30 days. Once payment is received, we can start working.