Installing fibre at home
Once fibre has been laid in your street, high speed broadband is at your fingertips. The fibre installation process starts when you place an order for fibre with your broadband provider. Then, we begin our ABC process – ABC stands for agree, build and connect.
PLEASE NOTE: This section does not apply if you live in a multi-dwelling unit (MDU) or have a shared driveway. If you live in an MDU or have a shared driveway please see Consent and Access.
When we receive the order from your broadband provider, we’ll get in touch to arrange for a Chorus technician to meet with you at your house to talk you through the work required and agree on your installation plan.
The initial meeting with a Chorus technician takes approximately an hour. Any work that needs to be completed both inside and out on your property will be noted on an agreement form completed by your Chorus technician which you’ll be asked to sign.
This agreement covers what we need to do to get the fibre from the road to the outside of the house and where we will install your fibre equipment inside the property. Our technician will also discuss the build and connect components of the install with you.
Here’s a handy checklist of things to think about before you meet with our Chorus technician.
Next is building fibre from the road to your house. You don’t need to be present for this but it helps if you are contactable by phone, just in case we do need to make any changes to what was agreed. We build the fibre from the street to your property and connect it to a small box installed on the outside of your house called an External Termination Point (ETP).
If your existing copper phone line is connected by aerial cable or an underground pipe, we usually install your fibre cable in the same way. If that’s not possible we’ll recommend another option.
If your existing copper line is connected by aerial we’ll either replace it with fibre, put our fibre cable up alongside your copper cable, or if you need to keep your copper line for voice services or a monitored alarm, we’ll replace your copper cable with a hybrid of fibre and copper.
If your copper line is connected by an underground pipe and it’s usable, we will dig at each end and pull our fibre cable through it.
If you want to change from aerial to underground, ask your broadband provider to place an Overhead to Underground order for us to complete the work at your own cost, or you can dig the trench yourself as marked out by our technician. You’ll find our trenching standards here.
Other options if aerial and underground pipe aren’t available
- Mounted on a fence, driveway edge or retaining wall - if a suitable surface like a driveway edge, footpath, curbing, retaining wall or fence runs from your street to your property, we can mount the fibre cable to the surface. We aim to minimise the visual impact of this and mount the cable discretely. The lightweight nature of the cable means it won’t cause any weight-bearing issues.
- Buried cable in a grass verge or garden - if the route from your street to your property is a soft surface we can bury the fibre cable. This is done by digging a shallow trench by hand and laying the cable inside. The location is determined as a low impact area to avoid being dug up and it doesn’t need to be in a straight line. We restore any surface we disturb once we finish.
- Buried cable under a driveway or path - If there is a hard surface, like concrete, from your street to your property then machinery will be used to drill or dig a trench to bury the fibre cable. When drilling, we drill under the hard surface to create a trench to pull our cable through. We limit digging to a temporary hole at each end. When trenching, we make a wide cut right through the hard surface or a narrow cut in the top of the surface to lay the cable, taking the most direct route and being mindful of other utilities. At completion, we use the same material to restore the surface but it’s not always possible for us to match the colour, texture and pattern for concrete and asphalt.
Once we’ve built the fibre to the outside of your house, it’s on to getting you connected. You will need to be home for up to four hours for this visit as we bring the fibre, from the outside of the house, inside.
Our technician will take the fibre from the External Termination Point (ETP) that we installed outside your house earlier, and connect it to another small box we call an optical network terminal (ONT) inside your house. This is the starting point for your fibre broadband service and what your router is connected to.
The technician will complete the internal wiring and installation of the new fibre equipment in the agreed position as well as testing it before leaving.
We cover the cost of a standard fibre installation for most residential properties. Our standard installation service includes:
- Connecting your property to the fibre network in your street via existing infrastructure using one of these options; aerial cable, surface-mounted cable or buried cable by way of existing conduit, soft trenching, slot trenching or hard trenching
- Reinstating any surfaces that have been disturbed during the installation
- Installing the external termination point (ETP) on the exterior of the property
- Installing the optical network terminal (ONT) inside the property
- Connecting your broadband provider’s modem (if applicable)
- Testing to make sure everything is working
We consider a standard installation to be a maximum of 200 metres between your boundary and our ETP on your property. If the distance from your boundary to our ETP is more than 200 metres you may need to contribute to the cost of installation. We’ll agree this contribution with you before we begin any work at your place.
Please note Chorus does not cover these costs:
- Any alternative installation from the road to the property that is not listed in the bullet points above
- Electrical work to add additional power plugs
- Moving the ETP or ONT after it has been installed